Show notes
A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.
https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing
Show Notes
- Organisations thrive or die on the culture they create
- Introducing new technology solutions - will it help me deliver on my promise to my customer?
- Old guard vs new guard retail businesses in delivering a premium customer experience
- Challenges physical brands face with getting the customer back in-store
- A sneak peek into the Volkswagen customer experience
- The relationship between the employee and the customer
- The power of doing the 1% everyday
Links:
Register for Online Retailer Conference & Expo, 21-22 July 2021
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