Show notes
"The way a patient responds to treatment is probably 50%, or maybe even more than 50%, directly related to our personal interactions" Physiotherapist, Jasdeep Dhir [BSc(PT), TDPT, MClSc(MT), FCAMPT], speaks with us about therapeutic alliance, including the importance of interpersonal skills to improve treatment outcomes. Jasdeep also discusses strategies for making a good first impression, improving patient interactions, and evaluating your interpersonal skills. To connect with Jasdeep Dhir, visit her LinkedIn (https://www.linkedin.com/in/jasdeep-dhir-0a2b5021/) or follow her on Twitter @JasDhirPT Links to studies: Pinto et al. Patient-centred communication is associated with positive therapeutic alliance: a systematic review. 2012. (https://www.ncbi.nlm.nih.gov/pubmed/22613237) Ferreira et al. The therapeutic alliance between clinicians and patients predicts outcome in chronic low back pain. 2013. (https://www.ncbi.nlm.nih.gov/m/pubmed/23139428) Fuentes et al. Enhanced therapeutic alliance modulates pain intensity and muscle pain sensitivity in patients with chronic low back pain: an experimental controlled study. 2014. (https://www.ncbi.nlm.nih.gov/pubmed/24309616) 00:25 Can you introduce yourself and your background? 01:13 Can you define soft skills vs. hard skills? 02:20 Why are interpersonal skills important? 03:12 Can you share some of the current research on this topic? 07:05 Can these interpersonal skills be taught? 08:10 What do you think some common mistakes are that clinicians make when communicating with patients? 08:54 Can you give some examples of good and bad non-verbal communication skills? 10:05: Can you give some examples of good and bad verbal communication with patients? 12:00 So how do you make a good first impression with a patient? 13:26 What are some strategies for clinicians to evaluate their interpersonal skills? 14:20 What are some techniques that can be used to improve your patient interactions? 15:44 Any strategies to quickly establish trust and a healthy therapeutic relationship? 16:31 Any tips for new graduates to convey confidence with a patient? 17:36 Do you have any other interesting information or facts to share? 18:55 Where can people find out more about you?
