Show notes
Ever had one of those experiences where you walk out of a business shaking your head, wondering how theyāre even still in business? That was me this weekā¦ at the bank. In this episode, Iām sharing what might just beĀ the WORST customer experience Iāve ever had, and Iām fired up about it. Weāre breaking down exactly what happened, why it was such a train wreck, and more importantly, what every business owner can learn from it. Taking care of the customer isnāt complicated ā yet so many companies still get it wrong. If you want to build a winning business, this episode is your wake-up call. Register for the LMN Webinar (on Saturday Oct. 18, 2025 from 7a-7:45a) SnowNtell.com (Oct. 27-31) šØĀ BIG ANNOUNCEMENT: TICKETS ARE OFFICIALLY ON SALE!Ā šØ Lawntrepreneur Academy LIVE 2025Ā is locked, loaded, and ready to change the game! š Join us thisĀ November in Novi, MIĀ for the premier live event in the green industry ā packed with: š¤ An All-Star Speaker Lineup š Proven Business Growth Tactics š¤ Networking with Industry Leaders š Swag, Giveaways & Unforgettable Moments ā
Ā Seats are limited and will sell out fast ā donāt wait! šĀ Get your ticket now at LawntrepreneurAcademy.com This isnāt just a conference āĀ itās your next level. š±Ā LINK Membership Be part of a community where your success isnāt diminished by helping others succeed. Get encouraged, ask questions, and gain valuable insight to help you grow your lawn care business. šĀ Join the LINK Membership šĀ Helpful Links & Resources š¬ Free Newsletter Stay up to date with Brianās latest tips and updates: Subscribe to the Newsletter š„ Follow Brian Online YouTube: Brian's Lawn Maintenance Instagram: @brianslawnmaintenance š Resources to Grow Your Business Zero to $100K! ā Start a Successful Lawn Care Business MERCH ā Brian's Lawn Maintenance Apparel & Gear Whole Ball of WaxĀ š§ LMN Mastermind Sessions Try LMN Landscape Software ā use codeĀ BRIANĀ for special savings: Learn More š¼ Business Services Cycle CPAĀ ā Save $200 with code:Ā BRIAN PostcardManiaĀ ā Direct Mail Marketing Branded BullĀ ā Marketing & Branding Experts Coast PayĀ - Fuel and Fleet Cards š§Ā Top Tools & Equipment ā Affiliate Partners UseĀ code: BRIANS10Ā to save 10% at the links below: Equipment Defender Kujo YardwearĀ āĀ + Free Shipping! ISOtunesĀ ā Save 10% Proven Locks Attentive AIĀ ā Promo Code Brian50 saves 50% at signup Darwin's Grip Plow-Right Snow Markers Ballard Inc. EarthWay Spreaders Rhino Hitch SureCan USA Comfort Trim šĀ Industry Events EQUIP Expo ā October 21ā25, 2025 Use codeĀ BRIANĀ to saveĀ 50% off registration Register Now