Episode SummarySenior IT change and adoption consultant Janie McNeil joins host Justin Lake to talk about why new technology so often goes unused, and what it actually takes to change that. She makes the case that adoption is a people problem long before it's a technology problem: when workers aren't brought in early, tools that cost millions sit idle and the damage trickles downstream for months. Janie digs into using data to prove adoption is working, why frontline teams learn by doing and watching rather than reading dense documentation, and why change management and learning teams get the best results when they're pulled in from the start instead of the eleventh hour. She closes on AI, arguing that the way to get people to embrace it is to show them their worth, not warn them about restructuring, and she shares a simple task list anyone can use to see where AI helps and where a human is still the answer. It's a practical, empathetic look at keeping people at the center of technological change. Key TopicsThe operational cost of poor technology adoptionDownstream effects of adoption failureBringing change management in earlyMeasuring adoption with dataThe product manager's role in system successHow frontline workers actually learnChange management and L&D working togetherBuilding trust to get involved soonerSupporting AI adoption without fear Episode Chapters About Janie McNeilJanie McNeil is a senior IT change and adoption consultant who helps organizations turn new technology into lasting behavior change, working at the intersection of people and the tools meant to support them. She grew up in one of the world's largest manufacturing communities, and that experience shapes how she thinks about supporting frontline and deskless workers through change. Her work spans organizational change management, learning and development, product adoption, and using data to show that adoption is actually taking hold. ResourcesFrontline Innovators Podcast: https://skyllful.com/podcastConnect with Janie McNeil on LinkedIn: https://www.linkedin.com/in/janie-rosales-mcneilMicrosoft adoption resources: https://adoption.microsoft.comProsci change management resources: https://www.prosci.com