This week on the Frontline Innovators we're speaking with Don Jacobson, IT Business Partner for Innovation @ City of Las VegasDon brings 23 years of experience in municipal government with enterprise-wide initiatives, and he supports the city's many initiatives to become a model Smart City as well as the visioning for its Innovation District and associated programs and projects. Quote: "A key factor in digital adoption is understanding the benefits to every party whether it be the public, the citizen, the resident, the tourist, the business owner or internally whether you're executive or you're the person that's out in the field. Everybody needs to understand and appreciate the benefits. Reception is better if workers know how adopting technology will help them be more successful at their job." Key Takeaways:➖ Lack of recognition creates added stress for the frontline ➖ Anytime an organization grows, there's going to be potential for breakdown in communication➖ Your frontline needs to know that their actions are contributing to a better community/public➖ Technology ambassadors will help shift your organization's culture for the better ➖ You need to give your frontline ample practice to adopt their new technology LinkedIn: https://www.linkedin.com/in/don-jacobson-6050ab9/Company Website: https://www.lasvegasnevada.gov/  Here's other ways you can listen:Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher -  https://www.stitcher.com/show/frontline-innovatorsGoogle Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/JmG8rnpCsxk Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com