This week on the Frontline Innovators we have a special guest from Alaska.🥶  Ally Dykes, PMP, is the Senior Manager, IT Programs at the largest telecommunications provider in Alaska, GCI. Ally's expertise lies in monitoring and executing business operations programs while enacting transformational change to support emerging requirements and sustainable technology development.  Quote: "Every time a new piece of technology or device gets rolled out - that's learning. It's not just the corporate impact of what goes into the infrastructure to make it happen, but then the frontline people all of a sudden have to learn something new."  Key Takeaways:➖ Analog process shouldn't be applied to a digital tool➖ Don't get stuck in waterfall methodologies with your frontline➖ Simulations help the frontline adopt technology sooner➖ Most organizations went through two years of digital transformation in six months➖ Remember that somewhere on the other end, there's a customer that's being affected by the outage of the service  LinkedIn:  https://www.linkedin.com/in/ally-dykes/Company Website:  https://www.gci.com/ Here's other ways you can listen:Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher -  https://www.stitcher.com/show/frontline-innovatorsGoogle Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/7koQFIqF1E8 Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com