In this episode of Glass Ceilings and Sticky Floors, Erica Rooney sits down with Claude Silver, Chief Heart Officer at VaynerMedia and author of Be Yourself At Work. Claude leads a global organization by proving that emotional intelligence is not a "soft skill," but a core business function that drives sustainable, high-growth culture. She shares the origin story of her unique role, revealing how to infuse empathy from the top down and why showing your full humanity is the ultimate strategy f...