An $86M verdict against a carrier despite no negligence finding kicks off a look at today's upside-down insurance and legal landscape for freight brokers. We cover practical fixes: clean email habits (load numbers in subject lines, single threads, less CC clutter), inbox rules for small brokerages, and using your TMS as the single source of truth. We also dig into data quality (like accurate cargo value) as the root of many claims and billing issues, plus coaching tips and AI tools for taming...