Your SOPs Only Work When You Enforce Them | Episode 346 from Freight 360

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Your SOPs Only Work When You Enforce Them | Episode 346

49 minutes Posted Jun 19, 2026 at 4:00 am.

Cold Open On Brokerage Mistakes

Resources And How To Follow Along

World Cup, UFC, And Sports News

Freight Market Update And Seasonality

Fuel, Strait Of Hormuz, And Delays

UFO Files And A Quick Detour

Why SOPs Must Be Defensible

Scaling Policies For Bigger Teams

TMS Guardrails And Required Fields

Defining Intent And Severity

One-Strike Offenses And Dishonesty

Correctable Mistakes And Three Strikes

How One Error Breaks Cash Flow

Documenting Incidents And Probation

When You Give Too Many Chances

Claims, Stolen Loads, And Metric Cheating

Final Quote And Listener Stories

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One bad shortcut can turn a routine load into a claim, stolen freight, or a cash-flow disaster. We break down how brokerages should handle policy violations, strengthen SOPs, use technology to reduce risk, and determine when mistakes are correctable versus grounds for immediate termination. Support Our Sponsors: Togo: Click Here OperFi: Click Here QuikSkope - Get a Free Trial: Click Here DAT One - Brokers & Carriers: Click Here to get 10% off your first year! DAT Outgo Factoring for Carr...

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