Curious, resilient and humor-forward professional services marketing executive and proven revenue generator. I am a 30+ year Big Law marketing veteran (hence the humor-forward attribute) focused on outcomes driving increased customer loyalty and revenue. I guide and coach lawyers to build and sustain authentic relationships. Internal and external clients value my ability to scope the full customer experience, from the front-end sales process to ongoing service. My portfolio spans account management, industry sector marketing, sales coaching, DEIB, ESG, designing thinking and brand. A few favorite resources: You’re Not Listening: What You’re Missing and Why It Matters; Strategy and the Fat Smoker: Doing What’s Obvious But Not Easy; the Go Giver; Anand Sanwal at CB Insights; anything Axios and Smart Brevity. Certified by IDEO U Insights for Innovation and by Inspiring Comfort as a Trainer.