Show notes
Key Takeaways
- This crisis has put the gas pedal on providers allowing telemedicine.
- Oscar has a personalized risk assessment survey. You can access this survey even if you are not a member. If you are a candidate for testing, it will refer you to a testing site.
- The danger of a fully remote workforce is not communicating enough. Communicate more than ever when working remotely.If you think it can be useful to someone, then communicate it out.
- In the long run, COVID-19 will drastically change the healthcare system.
- Our society is all in this together.
Resources Mentioned
Hank Greenberg works as General Counsel at Oscar Health.
- Over the past five years, Oscar has built a health insurance company that people actually want to talk to – one that engages members and guides them to the right care. Today, Oscar drives the highest levels of engagement in health care, helping over 250,000 individuals and businesses – from startups in Brooklyn, New York to bookkeepers in Bouldin Creek, Austin – take charge of their health.
Working at Oscar during COVID-19
- Oscar feels very lucky to have the opportunity to be helpful for their members.
- Oscar has the most engaged members in the industry, with the highest mobile engagement of any insurer. 43% of our members’ first visits to the doctor are routed through their technology and customer service teams.
- Oscar is partnered with more than half of the top 20 health systems in the U.S.
Responding to COVID-19
- The company is lucky to already have resources set up. They accommodate work from home in a big way. Oscar has been able to maintain the continuity of their work.
- Oscar has been setting up goals and touchpoints for their team.
Resources from Oscar
- Oscar has a personalized risk assessment survey. You can access this survey even if you are not a member. If you are a candidate for testing, it will refer you to a testing site. This survey is constantly being updated.
- For members, you can call the care team to find the right provider for you.
- If you have symptoms, you can call the care team to find the right place to go.
How Telemedicine will move forward
- COVID-19 accelerated telemedicine.
- More and more services are moving online.
- The availability for telemedicine is moving forward state by state.
- This crisis has put the gas pedal on providers allowing telemedicine.
- Everything that can be done remotely is being done remotely now.
- The state of preparedness for something like this will become a talking point for policy change from now on.
- Hopefully, there will be more attention to PPE for healthcare workers.
- This will affect the way that people get healthcare.
GCs working remotely
- It has been difficult to move remotely. There are certain types of work that are more capable of working remotely. However, legal teams can work remotely fairly seamlessly.
- Communicate more than ever when working remotely. It can be hard to appreciate what you are hearing or what you aren’t hearing.
- Don’t hesitate to click send on an email or pick up the phone. If you think it can be useful to someone, then communicate it out.
- The danger of a fully remote workforce is not communicating enough.
How the world will look moving forward
- We have to continue the things that we are doing with social distancing.
- The world needs to make sure that everyone is doing their part.
- All of short term tradeoff's will be worth it if we can reduce the amount of loss of life.
- Hopefully, in a few months, we will all be back in our offices.