Show notes
- Ovation is an actionable guest feedback platform that works exclusively with restaurants
- Named the #1 guest feedback platform in America
- It’s an omni channel 2 question survey
- Custom comps are coming out soon, testing live chat on the website, etc.
- Custom questions in the Ovation app have just launched!
- With the longer surveys, you can send a coupon, you can ask about new dishes, favorite dishes, etc.
- Desert Dorado poem reference… “Listen to the dull and the ignorant, they too have their story”
- Zack’s Book — Dating Never Works... Until It Does
- “Eighty to ninety percent (depending on the brand) of our customers are going to have a five star experience” -Zack
- “It’s not just about getting a good rating, it’s about keeping those ratings coming in” -Zack
- “Online reviews are really critical to every single location” -Zack
- “We all have something to learn from everyone we meet” -Zack
- “It’s so important that we’re able to be open to the fact that we’re not perfect” -Zack
- “When you’re able to empower your staff, Ovation becomes like the superpower” -Zack
- “You get action from people when there is passion; positive or negative passion” -Joseph
- “Unfortunately, it’s really easy to trigger negative passion in this industry” -Joseph
- “One thing that Ovation does is we pick up the people in the middle” -Zack
- Grew up in the restaurant industry
- Learned early on that the most important thing is the guest experience
- Ovation is Zack’s 3rd startup
