A pandemic, social distancing and safety protocols have changed the way we do business. But the business itself hasn't changed: It's still about people, relationships and good old fashioned customer service. Nobody knows that better than Capital Title Owner & CEO Bill Shaddock.  In the midst of an extraordinary year, Shaddock has empowered his team members and made significant acquisitions to make Capitol Title the largest agent in the country. In this episode, Shaddock shares how he built his company from a one man band to a national powerhouse.