Why do good technicians stop caring? The automotive industry loves to talk about the technician shortage, but nobody seems to ask why experienced technicians are becoming burned out, frustrated, and ready to walk away. After 25 years in the dealership world, I've seen what happens when technicians lose trust in the system. Training, flat rate pay, master technician programs, production numbers, management pressure, difficult jobs, and a culture that can reward the wrong behavior all play a ro...