The DTC Insider
The DTC Insider
Brian Roisentul
The Key to Customer Feedback: Best Practices for Ratings & Reviews
25 minutes Posted Mar 24, 2023 at 5:00 am.
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Gabrielle San Nicola has worked in e-commerce for more than 5 years on both the agency and platform sides. She now heads up East Coast & EMEA partnerships for Okendo, a customer intelligence solution built for brands.

In this episode...

  • Expert Insights on the Importance and Best Practices of Ratings & Reviews
  • Overcoming the Fear of Not Having Enough Reviews
  • Insights on Where Brands Should Place Reviews
  • Exploring the Best Formats for Customer Reviews, from Text to Video
  • Unleashing the Power of Zero Party Data: Best Practices and Applications for Okendo Connect
  • Crafting a Killer Survey: Expert Tips for Creating Effective Customer Feedback
  • Where to Use Customer Feedback for Maximum Impact