Chris Voss introduction02:09 Tactical empathy & bourbon launch03:27 First hostage case lessons05:08 The draw of hostage negotiation06:55 Crisis hotlines shape negotiation skills09:39 Defusing violent situations13:32 From field agent to teacher19:05 Inside Colombian kidnapping cases23:17 How kidnapping funds terror25:45 The weight of high-stakes talks27:53 Hostage skills in business deals28:18 Reading manipulation tactics30:51 Truth about hostage movies33:21 Navigating the film world35:40 Breaking down Black Swan Method38:50 Teaching entrepreneurs to negotiate41:49 Spotting the wrong deals46:53 Where new entrepreneurs stumble48:19 Trusting your gut instincts51:18 Signs someone's not telling truth55:02 Building trust in relationships59:17 Delivering difficult news1:06:31 Leading through uncertainty1:08:11 Solving team conflicts1:12:40 Using charm to win deals1:15:31 Learning from past mistakes1:20:47 Final negotiation wisdom» Escape the 9-5 & build your dream life https://www.digitalplaybook.net/» Transform your physique - https://www.thrstapp.com/» My clothing brand, THRST - https://thrstofficial.com» Custom Bioniq supplements: https://www.bioniq.com/mikethurston • 40% off your first month of Bioniq GO • 20% off your first month of Bioniq PRO» Join ​⁠@Whoop and get your first month for free - https://join.whoop.com/mikethurston» Follow Chris«Instagram: https://www.instagram.com/thefbinegotiator/?hl=enBlack Swan Group: https://www.blackswanltd.com/chris-vossNever Split The Difference: https://www.blackswanltd.com/never-split-the-difference