Neal and Paul are thrilled to welcome back Jim Tincher onto the Fireside Chats Without The Fires podcast.

Jim recently published an article here (https://bit.ly/3rsQKHa) focusing on whether incentives to drive NPS are good or bad.  Jim shares stories on how some companies have used incentives to drive performance and behaviors so that they do “suck less”.Jim explains when is a good time to ask for a survey, does an NPS score actually predicts anything, and do “golden questions” to measure NPS exist and, please, do not miss the story about the “5 ballons…”Engaging, thoughtful, and passionate, Jim’s a true expert in his field. If you want to learn more about NPS and when is a good time to use QA scores and when is not, then tune in and learn more.