Neal and Paul have the joy to welcome the one and only Jenny Dempsey to the podcast. Jenny, the pioneer of wellness with the contact centre, talks about her experiences with mental health and the series of events that led to Jenny becoming the foremost thought leader in her field of expertise. The second part of the podcast focus on the recent explosion of CX-related jobs, Jenny, in her own unique way, lifts the lid on why this is happening and possible future impacts.  Energetic, caring and just a great person, tune in to Jenny Dempsey on Fireside Chats without the fires and you will not be disappointed