Justin Robbins, the brand new Cheif Evangelist at CXeffect, joins the podcast today to share, amongst other things, his new and exciting role at CXeffect. Justin, a fountain of CX knowledge and expertise, shares many of his hopes for 2021 and why he feels that what was once preferred is now expected. Down-to-earth, thought leader and a CX Hero, it was a joy to be able to have Justin on. His wit, desire, and downright want to do the right thing is something that money cannot buy. Pour yourself a drink and listen to this amazing person share his thoughts on CX.