Neal and Paul are joined on today's podcast by Micah Solomon.  He is one of today’s best-known customer service and customer experience consultants. He’s known as “the customer service turnaround expert”–the person whom companies in every industry call on to transform their customer service and build a true customer service culture.  Micah’s bestselling books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a Senior Contributor to Forbes and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, the Harvard Business Review, the New York Times, and the Washington Post.. On the podcast, we discuss his new book, "Ignore your customers (and they'll go away): the simple playbook for delivering the ultimate customer service experience, a new bestsellerfrom HarperCollins Leadership. Tune in and listen to Micah's insights and experience on everything CX related.