<p>Leslie O'Flahavan joins us to discuss all things written in the BPO World. Listen to Leslie share her passion and insights, a MUST listen for anyone involved in customer support.</p>

Season 1 : Episode 13 - QA and QM with Jeremy Watkin

Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.