<p>Neal and Paul discuss a recent cost savings article published by Brad Cleveland as well as sharing their #CXHeroes of the week.</p>

Season 1 : Episode 9 - Neal shares his thoughts on QA and Training in the Contact Centre

Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.