On this week's podcast, Neal and Paul discuss lessons learnt by CX/BPO's and ourselves during COVID, also, Neal shares the brands that have provided him with a great customer experience during COVID and those that could have done a better job.

Thumbs Up During COVID:-

8X8

Insta Cart

At&T

Morgan Stanley

Dollar Shave Club

American Airlines

NFL

Thumbs Down during COVID:-

Pitney Bowes

Forbes (Nick Glimsdahl)