2023 has been dubbed “the year of the chatbot,” and banks worldwide are reaping an estimated $7.3 billion in operational cost savings by using virtual assistants. But the real opportunity goes well beyond simply trimming business expenses. In this episode, we’ll discuss how artificial intelligence tools such as machine learning, generative AI and natural language processing can help banks deliver a uniquely branded customer experience that is consistently as good as, or better than, what humans can deliver.