NAB’s Jade Haar and UnionBank of the Philippines’s David Hardoon discuss key areas of focus for the ethical handling of customer data, including the importance of a governance framework, data control, challenges around algorithmic decision-making systems, and the importance of knowledge sharing and training. One of the key focal areas of the discussion was the IIF recently published Data Ethics Charter, which outlined a set of principles around the use of customer data, and included insights from Chief Data Officers and experts within our membership.