In this series, we review the feedback requests from different kinds of businesses - from the perspective of a guest or customer of each business. Among the things we'll get into: Does the "ask" strike the right tone? Is the survey appropriate for the experience provided? Is the survey too long (or too short)? 
Blog Post That Started This: "Tell Me What I Want To Hear" <a href='https://www.guestinsight.com/feedback-matters-blog-posts/tell-me-what-i-want-to-hear-its-not-about-you-its-about-me'>https://www.guestinsight.com/feedback-matters-blog-posts/tell-me-what-i-want-to-hear-its-not-about-you-its-about-me</a>
 
<a href='https://www.youtube.com/hashtag/cx'>#cx</a> <a href='https://www.youtube.com/hashtag/survey'>#survey</a> <a href='https://www.youtube.com/hashtag/bestpractices'>#bestpractices</a> <a href='https://www.youtube.com/hashtag/guestinsight'>#guestinsight</a> <a href='https://www.youtube.com/hashtag/hospitality'>#hospitality</a> <a href='https://www.youtube.com/hashtag/reviews'>#reviews</a>

So You Want My Feedback - Episode 1: What are they asking me to do?

Welcome to Feedback Matters by GuestInsight

What’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy.

We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide.

And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.