You work hard to attract new clients to your business, but what are you doing to keep them? Do you have a solid strategy for customer retention? According to my next guest, Joey Coleman, this is an area where many businesses fall short. Joey is an entrepreneur, author, and keynote speaker who has helped startups and small businesses, non-profits, government entities, and even fortune 500 companies build loyal, lifelong customers. In this episode, Joey shares his insights into how customer turnover impacts a company. Plus, he gives us tips from his new book that you can begin implementing right now to improve the experience of your own customers.

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