The past year has transformed nearly every aspect of our world, how we used connectivity and content were crucial. Customer’s relationship with their internet service providers have been super-charged as dramatic shifts caused internet service to become essential for working, educating, and playing at home.

For Telco internet providers, perhaps no COVID-19 business phenomenon will have a more lasting impact on the interaction between customers and their service providers. EY Decoding the Digital Home consumer survey has helped us uncover some of these changing household attitudes and we’ll be drawing on some of the outputs of this research as part of today’s conversation.

Join us for insights from:

• Ioannis Melas, Ernst & Young Partner and UK&I Customer & Growth Solutions Leader for the Technology, Media, and Entertainment, and Telecommunications sector
• Pippa Dussuyer, Ernst & Young Partner, Technology, Media, and Entertainment, and Telecommunications sector focused on digital and customer-centric transformations
• Along with our EY Tech Connect Moderators, Adrian Baschnoga, Lead Analyst for Telecommunications and Christina Winquist, TMT go-to-market strategy lead

For a transcript of this episode please visit: http://www.ey.com/eytechconnect