A client of mine was frustrated that nothing was happening after a team meeting.  He said, “It’s a great conversation, but then everyone goes back to ‘work,’ and nothing happens!”

It’s a common complaint as most teams identify potential tasks throughout the course of their meetings and then walk away thinking that everyone knows what they need to do.

Au contraire!  Unless you have a process to ensure all know what needs to be done, who is responsible for doing it, and by when, it’s no surprise nothing happens.