We have a first on the podcast, I interview both Mike Penny, Service Delivery Director and Russell Howarth, Cyber Security Consultant from Zenzero.

We discuss how the IT industry can benefit from focusing on the communication and human aspect of customer service as well as the technical skills that are required.

Their nominated charity is Safeline https://www.safeline.org.uk

To find out more about Zenzero, please go to https://www.zenzero.co.uk

To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com

To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/

Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

If you would like to find out more about the service excellence awards for 2020, please head over to the website http://serviceexcellenceawards.co.uk