Evolve the Law Podcast - A Catalyst For Legal Innovation
Evolve the Law Podcast - A Catalyst For Legal Innovation
Hosted by Ian Connett and the Evolve the Law Team
Justin Maxwell co-founder Smith.ai - Episode 115
22 minutes Posted Jul 6, 2018 at 1:36 pm.
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Show notes

Justin Maxwell co-founder and Chief Design Officer of Smith.ai and Ian discuss how VR receptionists are changing the game for small and & solo legal practitioners. In this episode, Justin and host Ian Connett (@QuantumJurist) talk about the Smith.ai call routing and intake service and how Smith.ai is changing the game for small and & solo legal practitioners.

 

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Show Notes

  • What is the Smith.ai VR receptionist and how does it help attorneys with all aspects of the client intake process?
  • How can Smith.ai  “adapt” to your existing clients?
  • How “traditional” answering services operated using scripts and why most people still want a human to greet them
  • How your firm can double its productivity
  • Increasing professionalism to convert customers
  • Playing the role of the “polite bad guy.”  Dealing with needy or disqualified clients the right way.
  • Helping “people who still fax”
  • How Smith.ai provides critical insights into who is calling your firm
  • Justin’s breakdown on making UX vs. business decisions

 

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