<p>The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels</p><p>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.</p>

Popek Popek Parlimen: Party Hopping, Public Transport, and PICKids

The Evening Edition team restores sanity to your day even as you’re stuck in traffic trying to get home. And let's face it, who isn’t? We tackle the biggest headlines with analysis, updates and opinions, and get your take on all the issues that matter most. And as a bonus: the stories are soundtracked to BFM's distinctive music and tunes!The Evening Edition runs the gamut, bringing you current affairs stories, in-depth interviews, and a slice of pop culture as you wind down for the day.