<div>Paul and John sit down with the unstoppable Evelyn Tourish, Customer Experience Director at Europcar Mobility Group UK.<br><br>With 32 years at Europcar, Evelyn shares her journey from rental sales agent to leading the company’s customer experience and spearheading the electrification of their UK network. Her passion for EV adoption, customer care, and building resilient teams shines through as she talks about:  <br><br></div><ul>
<li>How Europcar is driving the transition to electric vehicles 🚗⚡  </li>
<li>Creating a frictionless, digital-first customer experience  </li>
<li>The resilience and tenacity needed to thrive through industry challenges  </li>
<li>Winning two consecutive Gold Awards for customer experience innovation  </li>
<li>Why caring for customers and colleagues is at the heart of everything she does  </li>
</ul><div>
<strong>Evelyn Tourish</strong><br><a href="https://www.linkedin.com/in/evelyn-tourish-16929824/">https://www.linkedin.com/in/evelyn-tourish-16929824/</a><br><br><strong>Europcar Mobility Group</strong><br><a href="https://www.europcar-mobility-group.com">https://www.europcar-mobility-group.com</a>
</div>

135: Bringing Balance To The EV Space | Michelle Breffitt

Guests from across the EV industry will join the crew for The EV Café Takeaway, having candid conversations to highlight the work of the Electric Vehicle and Sustainability industry, to uncover stories that we all need to learn from and importantly, to understand something of the people behind the work. 

The EV Café crew, have the wonderful privilege of talking to some amazing pioneers, innovators, and collaborators in our industry. The generosity, openness, honesty, and insight from our guests has been truly humbling and inspirational. We want as many people as possible, to be challenged and inspired by these podcasts.