A delayed order here. A missed pricing exception there. A customer waiting an extra day for an answer. A deduction that could have been prevented.No big deal, right? Except it is. Season 7 Episode 5 of Esker On Air explores the real business impacts of a customer service function that has to depend on disconnected systems, scattered data, manual processes and departmental silos — and what you can do about it. You’ll discover:<ul><li>Why departmental silos persist despite a dizzying amount of technology</li><li>The warning signs that your Customer Service team is struggling</li><li>How to connect workflows, improve collaboration &amp; remove roadblocks</li></ul> Resources:Esker: <a href="mailto:info@esker.com?subject=Esker%20on%20Air%20Podcast" rel="noopener noreferrer" target="_blank">info@esker.com</a>Contact Us <a href="https://get.esker.com/contact-us/" rel="noopener noreferrer" target="_blank">[Click Here]</a>

Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.