This is Part 3 of our conversation with Dr Susan Friedman. Dr Friedman is one of our favorite guests on this podcast. She’s a professor emeritus in the psychology department at Utah State University. She’s been a long-time member of the Clicker Expo Faculty and she runs the very popular on-line course Behavior Works: Learning and Living with Animals. In Part 1 Susan shared with us her most recent project - the Behavior Works Zoo School which you can read about at BWZS.org. We talked about why teams matter. In Part 2 the conversation centered around how to develop great working teams. We talked about what it means to be a leader. How do you maintain control and support a creative, generative team? Susan discussed ways to maintain healthy teams.Part 3 is about influence. Susan reminds us that we have evolved to be influenced by our environment. To build an effective team you need to get the explanation for a person’s behavior out of the inside of the person and into the environment where it belongs.To use Susan’s example: instead of talking about what a jerk someone is, we should be looking at how the environment selected for that jerky behavior and how the team can change the environment to change that jerky behavior.To build a good team you need to commit to the science of behavior.