How do you develop empathy for the lived experiences of others? It can be difficult, but it's necessary if we want to build a more inclusive society, embrace diversity and develop relationships. Juliette sits down with Bob Rivers, the Chair and CEO of Eastern Bank to talk about his journey and personal story that is truly empowering. Find out how to better understand people as Bob further shares his process in order to develop meaningful relationships and cultivate relationships with different communities and networks. Moreover, get to know how humility plays a huge role in the process.