In this episode, we have a fantastic chat with Parmjit Flora, Senior Operations Manager at Ocado.Ocado were Unsung Hero winners in 2018 and 2019 finalists in the Innovation in Engagement category in the UK & Europe.This Podcast covers some fantastic topics from: * One size doesn't fit all – the need to empower and give autonomy * Using insights to give the introverts in your team a platform * Thinking outside the box - Using behavioural economics to benefit & influence the people and organisation * What can be achieved on a Sunday afternoon whilst having a coffee and watching Colombo * Plus much moreKey terms: * Employee Engagement * Culture * Empowerment * Employee VoiceEnjoy the episode below.