Empathy Matters

In today's inaugural episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Bridget Hurd, VP and Chief Diversity Officer at Blue Cross Blue Shield of Michigan. They explore the significance of empathy, cultural competency, and inclusivity in the workplace, especially in healthcare delivery and employee engagement. Bridget shares impactful stories and insights from her 30-year career, highlighting the transformative effect of listening with a caring heart and embracing diversity in workplace interactions.Join us as we uncover the essential skills to navigate societal changes and foster empathetic, inclusive, and productive work environments.Timestamps00:00 Bridget's healthcare career cultivates deep empathy.03:16 Understanding others fosters empathy and strength.06:36 Blue Cross champions inclusion, diversity, and empathy.12:36 Employee engagement led to recognizing the importance of diversity and understanding customers through listening.15:05 The maternal health strategy prioritizes patient care.18:44 Awareness of bias is crucial for establishing equitable relationships.22:10 Navigating challenges with hijab, language, and acceptance.24:12 Storytelling enhances empathy and inclusion, broadening consciousness.27:50 Promoting employee sharing and learning in the workplace.30:00 Acknowledging the importance of work-life balance for optimal performance.Connect with Bridget HurdLinkedIn: https://www.linkedin.com/in/bridget-hurd-b4157b21/

Imagine a world where corporate halls echo not just with the clatter of keyboards but with the heartbeat of empathy. Welcome to 'Empathy Matters,' the podcast that brings humanity back into the heart of business.Here, at the crossroads of compassion and corporate excellence, we uncover stories from the hallways of giants across a variety of industries. Stories where empathy isn’t just an ideal, but a concrete strategy that transforms workplaces, elevates customer experiences, and redefines leadership in the age of AI.Empathy Matters is hosted by Dr. Nassim Abdi. Nassim is the CEO and Co-Founder of StoryBolt, a renowned corporate inclusion training company. Nassim combines scientific rigor with the power of storytelling, making her an influential voice in the realms of corporate empathy and inclusion.And now, Empathy Matters