Hello EMIGcast Listeners.

In this episode, we sit down with Dr. Joshua Russell, a practicing emergency medicine physician and leader for urgent care provider education, to talk about “patient satisfaction” and how we can improve the patient experience in the Emergency Department. We explore Dr. Russell’s approach to this topic while learning practical tools for improving our communication with patients. Ever wonder how to inspire confidence and build rapport with patients in a busy Emergency Department? We discuss the answer to this by examining factors that affect a patient’s perception of their care.

We hope you enjoy!