<figure class="wp-block-image"><img decoding="async" loading="lazy" width="600" height="360" src="https://www.elixirr.com/wp-content/uploads/2019/06/usermindpodcastfeaturedimage.jpg" alt="" class="wp-image-19516" srcset="https://www.elixirr.com/wp-content/uploads/2019/06/usermindpodcastfeaturedimage.jpg 600w, https://www.elixirr.com/wp-content/uploads/2019/06/usermindpodcastfeaturedimage-300x180.jpg 300w, https://www.elixirr.com/wp-content/uploads/2019/06/usermindpodcastfeaturedimage-400x240.jpg 400w" sizes="(max-width: 600px) 100vw, 600px" /><figcaption>(L-R: Bill Kingston, Michel Feaster &amp; Karina van den Oever)</figcaption></figure>



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<p>Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree…</p>



<p>We invited Michel Feaster, co-founder &amp; CEO of leading customer experience platform, <a rel="noreferrer noopener" aria-label="Usermind (opens in a new tab)" href="http://www.usermind.com" target="_blank">Usermind</a>, into <a href="https://www.elixirr.com/studio-e/">Studio E</a> to chat all things CX.</p>



<p>How do you drive great customer experience in your business? Listen below and 10X your customer experience&#8230;</p>



<iframe loading="lazy" width="100%" height="166" scrolling="no" frameborder="no" allow="autoplay" src="https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/664678064%3Fsecret_token%3Ds-roOWf&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true"></iframe>



<p>Thanks for joining us in the Studio Michel! </p>
<p>The post <a rel="nofollow" href="https://www.elixirr.com/en-gb/2019/08/14/elixirr-talks-cx-customer-experience-usermind/">Talking CX with Usermind</a> appeared first on <a rel="nofollow" href="https://www.elixirr.com/en-gb">Elixirr</a>.</p>