If you're not preparing for the millennial customer, you're doomed. Drawing from his vast industry experience, from working with Allianz to becoming the Managing Director of Belgium-based Piette & Partners,  Frank Gheysen emphasises why it matters to be a future-focused insurance organisation. In this episode, he talks about the fundamental reasons why the industry is slow to move, and what it takes to prepare a company for the next generation of customers in the market. 

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