In response to the COVID-19 pandemic, Pioneer Physicians Network, a 70-provider organization in the Greater Akron, Ohio area decided to “right size” their practice. They used Revenue Cycle Management services from eClinicalWorks to shift burdensome work off their staff, allowing them to maximize the effectiveness of existing personnel and resources. Pioneer centralized their eligibility processes, made check-in more efficient, reduced days in A/R by up to 25%, has improved collections, and enabled providers to meet their quality benchmarks more consistently.