Hollard said it had to implement a second premium increase as result of mortality experience exceeding expected experience across our entire funeral portfolio, over a period of more than a year.It affects the insurer’s direct book of business - that’s policies taken out over the phone and policies sold under the Kaizer Chiefs brand, but excludes any business sourced from partners such as Edgars and Jet.Phumi’s policy document reads: “Hollard may increase the benefit premiums from time to time by giving you 30 (thirty) days’ written notice of such increase.”“Unfortunately,” Hollard said, “the combined effect of the re-rating and the increase have resulted in a substantial overall increase. We realise that policyholders may be facing financial challenges in these tough times, and fully understand if anyone wishes to decrease cover in order to lower premiums.Take a listen as Wendy Knolwer thoroughly explains the importance of checking you funeral policy documents: