No company likes to let a customer go, and in the past, many have come up with policies which make it incredibly difficult for you to cancel. Such as - if you don’t cancel your three-year contract on the very last day of those three years, you will be locked in with us for another three years, unless you pay a massive cancellation penalty.

Laying down the lay-by law

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.