Ecommerce Conversations
Ecommerce Conversations
Practical Ecommerce
How to Achieve Negative CAC
34 minutes Posted Aug 8, 2025 at 3:00 pm.
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Show notes
Customer acquisition costs can ruin a business. Some merchants limit acquisition spend to the gross margin of the first sale. Others look to customers' lifetime value. Yet Taylor Holiday, CEO of the agency Common Thread Collective, profits from acquisition marketing. He calls it "negative CAC." Taylor first appeared on the podcast in 2020. In this episode, he explains his acquisition strategy, experiences with employee ownership, and more. For an edited and condensed transcript with embedd...