] Ali and Marco talk about some recent travels. [3:40] Marco has a bad food experience t the airport at a pub.[8:18] Marco describes the snarky email he got from the pub’s team. [8:55] Ali tells us about his first buffet memory.[10:43] The pub turns a bad situation around.[12:52] Ali talks about his no so great Halibut experience in one of Canada’s great restaurant[20:00] What happens when restaurant staff isn’t empowered to deal with situations in the restaurant. [21:49] Marco’s tip on how to deal with an unsatisfied customer.[24:03] Ali tells us what he would do when he got a complaint in the restaurant he managed.[26:30] What actually happens when you ask for something really spicy.[33:15] Marco tells his odd brunch story that has a silver lining.[40:50] Ali’s bank teller has a neck tattoo.[41:20] Ali recommends the 1 minute managerMemorable quotes:“Never had a bad meal in Alberta.”“Sorry to force my nacho agenda on you.”“Margaritas, the drinker’s Gatorade”“it would kill my fork germs”“the customer is right half the time”“this is a jerk’s perspective”“I’m not a role model for our listeners”“If a pub can’t do nachos right, there’s something fundamentally wrong with that pub”“Your sense of humour is an acquired taste”Connect with us on:Twitter: @podisdelciousInstagram: This Podcast is DeliciousWeb: thispodcastisdeliciousTell us your terrible service Stories, or ones where a bad experience was turned around.   Hosted on Acast. See acast.com/privacy for more information.