Send us Fan Mail A quick stop for a replacement debit card turned into a maze of suspicion, stalled screens, and a deactivated card that shouldn’t have failed. We walk through Alexis’s story moment by moment: the 45-minute wait, the unsolicited “verification” of her business, the open discussion of her balance, and the discovery of an internal SOS flag that risked shutting down access to her own funds. The details matter, not just for one customer, but for anyone who relies on their business ...