Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions. For Your Information: Cait’s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch  Manatee County Sheriff’s Office: https://www.manateesheriff.com/  Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/