Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of &ldquo;violence,&rdquo; the role of premise history, and the EFD&rsquo;s need to cultivate active listening skills.&nbsp;

For Your Information:&nbsp;
Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/ &nbsp;

Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/ &nbsp;

School of Dispatch with Lori Henricksen and Lily Petersen

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.