Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it.
For Your Information:
Read the thesis—9-1-1: What's Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System: https://calhoun.nps.edu/handle/10945/64917
Check out the Denise Amber Lee Foundation: https://www.deniseamberlee.org/
Learn more about Idaho's regional communication centers: https://isp.idaho.gov/communications/

Catching Up with Qatar with Andre Jones

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.